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On The Pulse of Rust


Systems Leader
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Everything posted by Comp_uter15776

  1. Comp_uter15776


  2. Comp_uter15776


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  3. As per our Terms & Conditions, VIP is non-refundable. VIP does not exempt you from our server rules so please make sure to follow them to ensure you do not get banned from our servers - www.rustafied.com/rules
  4. Each of our servers caters to a different audience, with some having map sizes or player counts higher or lower than normal. For more information on our servers, please visit http://rustafied.com/server If you have a great idea for a new server, feel free to make that suggestion here!
  5. We appreciate the interest in VIP, however VIP slots are limited to ensure a healthy balance of players and the server performance is not degraded.
  6. VIP becomes available as players cancel or no longer renew their existing subscriptions. At this moment, we do not have a notification system for when it comes back in stock. Come back from time to time and refresh the store page as we update our stocks frequently. Our Regional VIP (US/Euro/AU/SEA Pass) works across all servers in their respective region and Platinum works on all servers even if specific servers are sold out.
  7. A server restart is not a silver bullet to server issues; instead it tends to be a placebo given there are fewer players online temporarily - only for the issues to resurface once everybody has reconnected. You can post in the relevant Discord channel to notify the team that there are issues with the server you are on or alternatively you can submit a support ticket. Please note, our Systems team already have a suite of monitoring tools at their disposal and are typically alerted ahead of time if there are any major technical issues arising on servers.
  8. There can be several reasons why you can’t connect. They usually pertain to networking issues from the client (you) reaching our server. Before contacting us, you can try a couple of things yourself - Restart the game/Steam. Restart your PC. Restart your router. Verify integrity of Rust files. (Right click Rust in your Steam library>Properties>Local Files>Verify integrity of game files) If for some reason these steps failed to solve the issue you can contact us through the support system or Discord.
  9. There can be several reasons why the server is not showing on your server list. If you run into to this problem you can contact us through our support system (fastest) or Discord. A possible workaround can be to use the “client.connect” command in the in-game console (hit F1 to bring this up). Here's an example for direct connecting to Rustafied Main: connect IP addresses and ports can be obtained from the server list page.
  10. The first Thursday of each month Facepunch releases a monthly Rust update. This update requires all Rust servers to undergo a 'forced' map wipe, meaning that regardless of which server you play on, all servers throughout the game will be map wiped. This update is usually released between 2pm - 6pm EST and we will only wipe when the update is released for both server and client. If you want to know when the actual wipe happens on first Thursdays, you can watch the Rustafied Twitch stream - https://www.twitch.tv/rustafied & Bugs will also Tweet when the wipes happen - https://twitter.com/rustafied
  11. Bugs has assembled a team to handle most of the issues that you may come across and can be resolved by submitted a support ticket here - www.rustafied.com/support
  12. Note that we are not the game developers. Rust is a game with flaws and glitches, and it is also being updated/patched frequently by the developers. Any bugs that make their way into the game are usually resolved by Facepunch. To report a bug to the developers, press F7 while in-game and follow the instructions that pop up. Rustafied usually does not police exploits unless they cause significant issues to the servers. If this is the case, expect announcements to be made on our main site and our Discord - www.rustafied.com/discord
  13. It may be tempting to spam our Discord with messages to try and get help but not all our moderators are available on Discord. They do however check and go through tickets regularly which is the most efficient way to get help. - www.rustafied.com/support
  14. We aim to have tickets responded to within 24-48 hours depending on our team member’s availability. Please take into account weekends & holidays which may result in a longer response time.
  15. We do our best to notify players when someone they have reported has been banned. That said, given the amount of reports we receive, it is unsustainable to give updates on every single report.
  16. It can take time to find enough evidence to ban a hacker. Our moderation team works as quickly as possible with the tools that they have to remove hackers as soon as possible. If you haven’t already, please submit a Player Report here - www.rustafied.com/support so that our moderators can look into it. Make sure you select “Report a Player” as the department otherwise this could delay the investigation process.
  17. Guitar scripts are not banned, but can sometimes throw a false positive from EAC. We advise that if you are going to use these, you do so at your own risk.
  18. Sometimes a payment takes time to process. If it has been over 10 minutes since you’ve paid for VIP, please submit a support ticket - www.rustafied.com/support Payments can be delayed for all manner of reasons (for example, PayPal holding the funds) and are typically outside of Rustafied's control.
  19. If you are currently in queue, you will need to exit the server queue and rejoin. Also please confirm that you are connecting to the correct server/region that you purchased for (does not apply to Platinum VIP). If you’ve confirmed the above, chances are the SteamID 64 was entered incorrectly during checkout. Please submit a ticket so our Support Team can resolve your issue as quickly as possible - www.rustafied.com/support
  20. VAC banned players are allowed to play on Rustafied servers provided that the ban(s) in question are not Rust related.
  21. It sucks to lose your loot and we understand your frustration. However, as moderators we do not interfere with gameplay.
  22. If you suspect someone is cheating/hacking, please submit a Player Report here along with any evidence you may have collected - www.rustafied.com/support Make sure you select “Report a Player” as the department otherwise this could delay the investigation process.
  23. If you found yourself to be banned on Rustafied servers, please submit a support ticket to have your ban reviewed. Go to www.rustafied.com/support and select “Appeal A Ban” department. Note that your banning moderator will be the one to review your ban and it may take anywhere up to 24-48 hours for a response depending on their availability.
  24. Comp_uter15776

    When is wipe?

    We have various servers that wipe at different times. A detailed wipe schedule can be found on our Discord channel (#wipe-schedule) - www.rustafied.com/discord
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