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On The Pulse of Rust

pandapuffs

KOTK
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pandapuffs last won the day on June 9 2019

pandapuffs had the most liked content!

About pandapuffs

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    Keeper of the Keys

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  1. We do not offer a one-time payment to skip queue. VIP is a monthly subscription which can be cancelled at any time. If you purchase VIP, you can cancel immediately afterwards so you will not be billed for the next month. You will still retain VIP for the month you paid for. You would simply not be billed the next month. For instructions on how to cancel, please go here - or you can submit a support ticket from the account you purchased VIP from for assistance with cancelling - http://rustafied.com/support
  2. VIP is a monthly subscription which can be cancelled at any time. If you purchase VIP, you can cancel immediately afterwards so you will not be billed for the next month. You will still retain VIP for the month you paid for. You would simply not be billed the next month. For instructions on how to cancel, please go here - https://forum.rustafied.com/faq/vip/billing/cancel-vip-renewals/ or you can submit a support ticket from the account you purchased VIP from for assistance with cancelling - http://rustafied.com/support
  3. Keeper of the Keys is the on-boarding team for Rustafied and they’re in charge of managing the entire on-boarding process. Go here to see who the current Keeper of the Keys are - http://rustafied.com/staff
  4. If you have an admin abuse complaint, you can send an email to [email protected] where it will be investigated. Note that you will receive an auto-response which is setup to redirect players to the Support System. Please rest assure that your admin abuse complaint will be investigated by Bugs.
  5. If you would like to apply for either the Community or Moderation team or would like more information about what participating in the Rustafied team looks like, please visit here - www.rustafied.com/apply Note that all positions at Rustafied are volunteer.
  6. We do not discuss bans outside of the banned individual. Please have your friend submit their own ban appeal and it will be assigned to their banning moderator - www.rustafied.com/support
  7. The simple answer is no. You may not swap out teammates on a Trio server during an entire wipe. If you want to start with a new team for the next wipe, you’re more than welcome to. To make sure you have a good team for that wipe, we would highly suggest you vet your teammates and are confident they will stick around for the long haul.
  8. Streamers take the inherent risk of broadcasting their location and activity on Rust. That being said, we do police toxic behavior. When you think a player's actions constitute as toxic behavior, please report it through our Support System and one of our moderators will take action accordingly - www.rustafied.com/support Make sure you select “Report a Player” as the department otherwise this could delay the investigation process.
  9. To purchase a gift card - Go here - https://forum.rustafied.com/store/gift-cards/ Enter the amount you would like to purchase and checkout. Once payment is complete, you'll receive an email with a code (it will also show in your client area). To redeem your gift card - Go here - https://forum.rustafied.com/store/redeem/ Enter the code you received from your email (or from a friend if it’s a gift) and it will automatically credit your account. You can then purchase a VIP slot using the account credit as your form of payment. If you need additional assistance or have any questions, please submit a support ticket - www.rustafied.com/support
  10. Occasionally our payment processors will flag certain transactions to verify that it is not fraudulent. We will need you to provide us with further information to complete the transaction. If this is the case, you will receive an email from us asking for further documentation. If you are unable to provide us with the documentation within 24 hours, your transaction will be cancelled and the funds will be released. You will see the funds back to your account within 3-5 business days. Note that if you reattempt payment, it will continue to flag your transactions until the required documentation is provided. If you need additional assistance or have any questions, please submit a support ticket - www.rustafied.com/support
  11. Sometimes a payment takes time to process. If it has been over 10 minutes since you’ve paid for VIP, please submit a support ticket - www.rustafied.com/support Payments can be delayed for all manner of reasons (for example, PayPal holding the funds) and are typically outside of Rustafied's control.
  12. If your VIP has expired, you will no longer be able to reactivate the VIP slot. You will need to purchase a new VIP slot. If slots are currently sold out for that VIP, you will need to wait till it comes back in stock.
  13. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by following the instructions here or by submitting a support ticket request from the account that you used to purchase VIP with.
  14. If you know you entered your SteamID incorrectly, please submit a support ticket with your correct SteamID 64 so we can fix this for you. If you are unsure how to get your SteamID 64, simply send us a link to your Steam profile - Login to https://steamcommunity.com/ Hover on your name in the menu (next to COMMUNITY) and click PROFILE from the drop down. Copy & paste the URL on that page to the support ticket.
  15. Due to VIP being a digital service, we do not offer refunds and you can cancel your subscription at any time. You must cancel your subscription before it renews for a subsequent month in order to avoid being charged for the next month's subscription fee. If you have issues with your VIP or need assistance with cancelling, please submit a support ticket here - www.rustafied.com/support
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