How do I cancel my VIP renewals?

You can cancel renewals for your VIP at any time by following the instructions listed below. You can also send a support ticket from the account you made your VIP purchase with and we can cancel it for you.

If you have multiple accounts, make sure you’re signed in to the one with the associated purchase or provide the email address(es) which you’ve used to purchase the VIP(s) so we can look up the correct account to assist with cancelling.

You’ll have access to your VIP until the end of your billing cycle. Once your VIP expires, you will no longer be able to resume your subscription if you change your mind. If you would like VIP again, you’ll need to make a new purchase.

Note there are different steps for a credit/debit card and PayPal purchase -

For credit card purchases:

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• Go to Manage Purchases
• Click on the active VIP slot or on the “Manage” button on the right
• Click the “Cancel Renewals” button on the left under the product image (https://image.prntscr.com/image/qejO6TCjQn_GnI4qBW_CrQ.png)

For PayPal purchases:

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• Go to Billing Agreements 
• Click “View Details” on the Billing Agreement(s) you wish to cancel
• Ensure the Billing Agreement matches with the correct VIP you wish to cancel
• On the top right, hit the "Cancel" button
• Now that the Billing Agreement has been cancelled, follow the instructions below for cancelling the renewals.
• Go to Manage Purchases
• Click on the active VIP slot or on the “Manage” button on the right
• Click the “Cancel Renewals” button on the left under the product image (https://image.prntscr.com/image/qejO6TCjQn_GnI4qBW_CrQ.png)

 

If you need further assistance or would like to have your cancellation confirmed, please submit a support ticket.